Privacy Policy — jiletaka

Section 1

Data Controller and Scope

This Privacy Policy applies to all personal data processed by jiletaka ("we", "us", "our") in connection with the operation of the jiletaka online casino and sports betting platform. jiletaka acts as the data controller in respect of personal data submitted by players who register accounts, make deposits, place wagers, or otherwise interact with the platform.

This Policy applies to all individuals who access jiletaka from Bangladesh and to any person who contacts jiletaka support, participates in promotions, or uses any feature of the platform that involves the submission of personal information. By registering an account on jiletaka, you acknowledge that you have read and understood this Privacy Policy in full.

This Policy should be read alongside the jiletaka Terms and Conditions and the Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and the Terms and Conditions, the Terms and Conditions shall prevail in respect of matters governing the player-platform relationship, while this Privacy Policy shall govern the processing of personal data.

If you have any questions, concerns, or requests regarding the handling of your personal data by jiletaka, please contact our support team by email. Contact details are provided throughout this Policy and in the website footer. All data-related enquiries will be acknowledged within 5 Bangladesh business days.

Section 2

What Personal Data We Collect

jiletaka collects personal data from players through several channels: directly from you during account registration and subsequent use of the platform, automatically through the operation of our systems, and in some cases from third-party identity verification or payment processing partners. The categories of personal data we collect are set out below.

Data You Provide Directly

• Registration data: Full legal name, date of birth, email address, Bangladesh mobile number, and the password you choose for your jiletaka account.
• KYC identity documents: Copies or photographs of your National Identity Card (NID), Bangladesh passport, or driving licence, and where required, documentary proof of your residential address.
• Payment data: Your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details (account name, account number, bank name) for players using Dutch-Bangla Bank, City Bank, or BRAC Bank. jiletaka does not store full card numbers or bank PINs.
• Communication records: The content of emails, live chat transcripts, or support tickets you submit to jiletaka, together with your contact details and any attachments you send.
• Responsible gaming data: Deposit limits, session time limits, and self-exclusion requests you set or submit through the platform.

Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, and screen resolution collected each time you access jiletaka.
• Usage and behaviour data: Pages visited, games played, bet amounts, session duration, navigation paths, and the date and time of each platform interaction.
• Location data: General geographic location derived from your IP address. jiletaka does not collect precise GPS location data.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in Section 5 of this Policy.
• Transaction data: Records of every deposit, withdrawal, bonus credit, wager placed, and win or loss recorded on your jiletaka account, including the amounts, timestamps, and payment methods involved.

Section 3

How We Use Your Personal Data

jiletaka processes your personal data only for specified, explicit, and legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which jiletaka processes personal data are set out below, together with the lawful basis for each processing activity.

Account Management and Service Delivery

We use your registration and identity data to create and maintain your jiletaka account, to verify your identity during the KYC process, to process your deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods, and to deliver the casino games, sports betting markets, and promotional offers that constitute the core jiletaka service. This processing is necessary for the performance of the contract between you and jiletaka.

Fraud Prevention and Security

jiletaka processes technical data, transaction data, and identity data to detect and prevent fraud, money laundering, bonus abuse, multi-account activity, and other prohibited conduct described in the Terms and Conditions. This processing is carried out in jiletaka's legitimate interest in protecting the integrity of the platform and the security of all players' accounts and funds.

Regulatory and Legal Compliance

We process your identity and transaction data to fulfil obligations under applicable anti-money laundering requirements, to respond to requests from competent authorities, and to maintain the records required for the lawful operation of the platform. This processing is necessary for compliance with legal obligations applicable to jiletaka.

Customer Support

Communication data you submit through support channels is used to respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of the jiletaka support service. This processing is necessary for the performance of our contract with you and, where service improvement is the purpose, in our legitimate interest.

Marketing and Promotions

Where you have given your consent, jiletaka may use your contact data and usage data to send you promotional communications about offers, new games, cricket betting markets, slot releases, and seasonal promotions relevant to the Bangladesh market. You may withdraw consent for marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting support@jiletaka. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

Responsible Gaming

jiletaka uses your usage data and responsible gaming preferences to monitor for behavioural indicators of problem gambling, to enforce deposit limits and session limits you have set, and to action self-exclusion requests promptly. This processing is carried out in your vital interest and in jiletaka's legitimate interest in operating a responsible platform.

Section 4

Data Sharing and Third Parties

jiletaka does not sell, rent, or trade your personal data to third parties for their own independent marketing purposes. We share personal data with third parties only in the limited circumstances described in this section, and only to the extent strictly necessary for the relevant purpose.

Game and Platform Technology Providers

To deliver the jiletaka game library, we work with certified third-party game studios and platform providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process limited technical data (such as session tokens and bet data) as part of game delivery. They act as data processors on behalf of jiletaka and are contractually required to handle data only in accordance with our instructions and applicable data protection standards.

Payment Service Providers

To process deposits and withdrawals in BDT, jiletaka shares necessary payment data with the relevant payment service providers, including bKash, Nagad, Rocket, Upay, and our banking partners. These providers receive only the minimum data required to execute the transaction and are subject to their own regulatory obligations regarding data security and confidentiality.

Identity Verification Partners

jiletaka may use third-party KYC verification services to assist with the identity verification process. Where such a service is used, your identity document images and personal details may be processed by the KYC provider for the sole purpose of verifying your identity. KYC providers are contractually bound to process your data only for verification purposes and to maintain appropriate security standards.

Legal and Regulatory Disclosure

jiletaka may disclose your personal data to competent governmental authorities, law enforcement agencies, or regulatory bodies where required by applicable law, court order, or binding legal process. In such cases, we will disclose only the data specifically requested and will notify you of the disclosure where we are legally permitted to do so.

Section 5

Cookies and Tracking Technologies

jiletaka uses cookies and similar tracking technologies to operate the platform, to remember your preferences, to keep you securely logged in during your session, and to understand how players use the site so that we can improve it. By using jiletaka, you consent to the use of cookies in accordance with this section.

Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the jiletaka platform to function. They manage your login session, maintain your account security state, and ensure that your bet slip and account balance are displayed correctly. These cookies cannot be disabled without impairing core platform functionality.
• Functional cookies: These cookies remember your preferences, such as your preferred language display setting and responsible gaming configurations, so that you do not need to re-enter them on each visit.
• Performance and analytics cookies: These cookies collect anonymised data about how players navigate jiletaka — which pages are visited most frequently, which games are loaded, and where technical errors occur. This data is used solely to improve platform performance and the player experience.
• Marketing cookies: Where you have consented to receive marketing communications, these cookies help jiletaka understand which promotions are relevant to your interests based on your on-site activity. They do not track your activity on other websites.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent jiletaka from functioning correctly and may mean that certain features, including account login and the cashier, are unavailable. Instructions for managing cookies are available through the help documentation of your specific browser.

Session Tokens and Security

jiletaka uses secure, HttpOnly session tokens to maintain your authenticated session after jiletaka Login. These tokens expire automatically upon logout or after a period of inactivity and cannot be accessed by client-side scripts. This design significantly reduces the risk of session hijacking and cross-site scripting (XSS) attacks targeting your account.

Section 6

Data Retention Periods

jiletaka retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The retention periods applicable to the main categories of personal data held by jiletaka are summarised in the table below.

Upon expiry of the applicable retention period, jiletaka will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where anonymisation is used in preference to deletion, the anonymised data may be retained for statistical analysis purposes without limit, as it no longer constitutes personal data.

Where jiletaka is involved in legal proceedings, an ongoing investigation, or a regulatory inquiry, the relevant data may be retained beyond the standard periods set out above until the matter is fully resolved. jiletaka will notify affected players where legally permitted to do so.

Section 7

Your Data Rights

jiletaka recognises that players have rights over their personal data. The following rights apply to personal data held by jiletaka about you. To exercise any of these rights, please contact support@jiletaka with the subject line "Data Rights Request" and include your registered account email address so that we can identify your account.

Section 8

Data Security Measures

jiletaka implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our approach to data security is layered, combining platform-level controls with operational procedures and staff awareness.

• SSL / TLS encryption: All data transmitted between your device and the jiletaka platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms that your connection is encrypted at all times during your visit.
• Data encryption at rest: Sensitive personal data stored on jiletaka servers, including KYC documents and payment data, is encrypted at rest using strong encryption algorithms. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data held by jiletaka is restricted on a strict need-to-know basis. Only authorised personnel whose job role requires access to specific data categories are granted access. All access is logged and subject to periodic review.
• Two-Factor Authentication for staff systems: jiletaka staff who access systems containing personal data are required to authenticate using two-factor authentication. This reduces the risk of unauthorised internal access resulting from compromised staff credentials.
• Regular security assessments: jiletaka conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited. Critical security patches are applied on a priority basis.
• Incident response: jiletaka maintains a data breach response procedure. In the event of a personal data breach that is likely to result in risk to affected individuals, jiletaka will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate harm.
• Processor due diligence: Before engaging any third-party data processor — including game providers, payment partners, and KYC services — jiletaka conducts due diligence on their data security practices and requires contractual commitments to maintain appropriate security standards.

Despite the measures described above, no method of electronic transmission or data storage is completely secure. jiletaka cannot guarantee the absolute security of data transmitted over the internet. You also play an important role in protecting your own account: use a strong, unique password, enable two-factor authentication, and contact support@jiletaka immediately if you suspect unauthorised access to your account.